Privacy Policy

1. Information We Collect

Information You Provide to Us

• Account information: name, email address, username, and password when you register an account.
• Order information: billing and shipping address, phone number, and items purchased.
• Payment information: card details or mobile money details are collected and processed securely through our payment providers. We do not store your full card details on our servers.
• Communications: information you provide when you contact customer support, leave a product review, or subscribe to our newsletter.
• Wishlist & comparison data: products you save to your wishlist or add to your comparison list.

Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
• Cookies and similar technologies: used to remember your cart, login session, preferences, and to analyze site traffic (see Section 6, “Cookies”).

Information from Third Parties

• Information from payment processors confirming successful or failed transactions.
• Information from delivery/logistics partners regarding shipment and delivery status.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including payment, shipping, and delivery.
• Create and manage your account, wishlist, and order history.
• Communicate with you about your orders, account, or customer support requests.
• Send you marketing communications, promotions, and newsletters (only where you have opted in; you may unsubscribe at any time).
• Improve our Site, products, and services, including through analytics.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Payment processors, to securely process your transactions.
• Shipping and logistics partners, to deliver your orders.
• Service providers, such as hosting providers, email/SMS providers, and customer support tools, who process data on our behalf under confidentiality obligations.
• Sellers/vendors on our marketplace, where relevant to fulfilling your order (e.g., order and shipping details).
• Legal and regulatory authorities, where required by law, court order, or to protect our rights, property, or safety, or that of our customers or others.
• Business transfers, if StreetPriceMall is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. Account information is retained until you request deletion or close your account, subject to legal retention requirements.

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Object to or restrict certain processing of your information.
• Withdraw consent to marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at support@streetpricemall.com. We may need to verify your identity before processing your request.

6. Cookies

We use cookies and similar tracking technologies to:

• Keep you logged in and remember items in your cart, wishlist, and comparison list.
• Understand how visitors use our Site so we can improve it.
• Deliver relevant offers and advertising.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features, such as your shopping cart or saved preferences.

7. Data Security

We implement industry-standard technical and organizational measures — including secure (SSL/TLS) checkout, encrypted payment processing, and restricted access to personal data — to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

Our Site may contain links to third-party websites, plugins, or services (such as social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

If you are accessing our Site from outside Ghana, please be aware that your information may be transferred to, stored, and processed in Ghana or other countries where our service providers operate. We take steps to ensure your data receives an adequate level of protection wherever it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

StreetPriceMall BDM Business, Orchid Street, Accra, Ghana 📞 +233 27 809 9101 ✉️ support@streetpricemall.com