Return & Refund Policy

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.
• The item is in its original packaging with all tags, manuals, and accessories included.
• You have proof of purchase (order number or receipt).

The following items are not eligible for return, unless defective or damaged on arrival:

• Opened or used electronics, earphones, and personal care items (for hygiene/safety reasons).
• Items marked as “Final Sale” or purchased during clearance promotions.
• Gift cards.
• Products that have been customized or personalized.

2. How to Request a Return

1. Email support@streetpricemall.com or call +233 27 809 9101 with your order number and reason for return.
2. Our team will review your request and, if approved, provide instructions for returning the item.
3. Pack the item securely in its original packaging and send it to the address provided by our support team.

We recommend using a trackable shipping method for returns, as we cannot be responsible for items lost in transit back to us.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:

• Contact us within 48 hours of delivery with your order number and photos of the item/packaging.
• We will arrange a free replacement, exchange, or full refund, including any return shipping costs, at no charge to you.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed within 5–10 business days to your original payment method (card, mobile money, etc.).
• Depending on your payment provider, it may take additional time for the refund to reflect in your account/statement.

5. Exchanges

If you’d prefer an exchange (e.g., different size or color) rather than a refund, let us know when you submit your return request, and we’ll arrange this subject to stock availability.

6. Return Shipping Costs

• If the return is due to our error (wrong item shipped, defective product, damage in transit), we cover the cost of return shipping.
• If the return is due to a change of mind or other reasons not related to our error, the customer is responsible for return shipping costs, which may be deducted from the refund amount.

7. Cancellations

You may cancel an order free of charge as long as it has not yet been processed for shipping. Once an order has shipped, it can no longer be cancelled but may be eligible for return once received, per the policy above.

8. Marketplace Seller Items

For items sold and shipped by third-party sellers on our marketplace, return and refund terms may vary slightly by seller but will meet or exceed the minimum standards in this policy. Contact our support team and we’ll coordinate the return process on your behalf.

9. Contact Us

Questions about a return or refund? Reach out:

StreetPriceMall BDM Business, Orchid Street, Accra, Ghana 📞 +233 27 809 9101 ✉️ support@streetpricemall.com